FAQ

FAQ

The Most Popular Horseback Riding Questions Asked

Before the Ride

Is all horseback riding equipment provided? Are helmets available? Are helmets required?

We do provide everything the you would need equipment wise, including helmets, free of cost. We require that minors (anyone under the age of 18) wear a helmet, though they are optional for adults.

What should I wear?

We require that all riders wear secure closed toe shoes with a back (sneakers or boots). We do not allow any sandals, flip flops, Crocs, high-heels, or Virbam FiveFingers.

Can I complete my waiver ahead of time?

We do not currently have the option to do waivers ahead of time. We apologize for any inconvenience.

When are you open?

Both locations are open year round! The actual days and times vary with the amount of daylight we have and our anticipated rider count so keep an eye on our Google listing or give us a call for the exact hours of operation.

Payment

What forms of payment do you accept?

We accept cash, Visa, Mastercard, Discover, and American Express.

What is your cancellation policy?

Any cancellations or adjustments to the number of riders must done at least two hours prior to your ride time. If adjustments are made within 2 hours of your ride time you will be charged the full price of your booking regardless of the changes made.

I'm staying at a local resort and got a package through them. How does that work?

The resort/hotel will give you a voucher that will cover the cost of your ride. When you make your reservation with them give us a call and have your confirmation number for your stay handy: we’ll take that and then make the reservation for horseback riding.

PLEASE NOTE: if you arrive for your ride without your voucher you will need to pay for the ride out of pocket. Please ensure that the front desk gives you a voucher when you check in or before you arrive.

The Ride Itself

Can I ride if I have never ridden a horse before?

Absolutely! We specialize in total beginners, so even if you’ve never SEEN a live horse before we can get you up and out riding. However, you will not be able to ride our 90 Minute Waterfall ride if you haven’t ridden before as the terrain is significantly more difficult.

How many people can go on a horseback ride at one time?

We only allow one person on each horse; we do not allow double riding as it is inherently dangerous, particularly so if neither rider is experienced.

Will we gallop during our ride?

No, our rides are walk/trot rides only. As well, during certain weather conditions (or at the guide’s discretion) we may do a walk only ride.

Can we ride on our own without a guide?

We do not allow any rides without our guides as they are there for your safety.

Restrictions

Are reservations required?

We do not require reservations, no, however we do strongly recommend them as we only have a limited number of seats and can book out quickly.

Is there a weight limit or other requirements for people riding horses?

We have a weight limit of 240 pounds, though this is dependent on height. If you have anyone in your party who is close to or over 240 pounds please get their exact height and weight and give us a call or send us an e-mail and we can see if we have a horse that can accommodate them.

We also have a minimum height requirement of 50” for both adults and children. Children must be at least 7 years old to ride at our Mountain Creek location and 10 years old to do the Wooded Ride at The Ranch at Pocono Manor.

How do I decide which ride is best for me?

If you are unsure of which ride is best for you and you are a total beginner, we recommend our 45 Minute ride at Mountain Creek: the terrain is the easiest and 45 minutes is a long time to be in the saddle for your first time. If you have ridden once or twice before then The Ranch’s 60 Minute ride is the way to go. If you’ve ridden at least a dozen times, then your best bet is the Waterfall Ride at The Ranch.

Do I get to pick the horse I ride?

We do not allow you to choose your own horse, they will be assigned by the guides.

Other

Can I feed the horses?

You can bring snacks for them, yes, but we do not allow our horses to be hand fed (teaching them that hands = food is not a good idea). We will leave the treat for the horse of your choice in the stall at feeding time at the end of the night.

Can I work for you or volunteer?

Feel free to fill out an application while you are here! While we are not always hiring we do keep applications on file for a full year and if an opening does pop up we will reach out to you.

Can’t find an answer to your question? Contact us!

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